POWER PLAY RINKS REFUND POLICY

Program Refunds/ Credits

• Refunds will only be issued if refund is requested by the customer 5-days priorto the start date of a program.
• In some approved cases, only a credit will also be issued if the participant requests a refund, after the start of the program but does not attend any of the sessions.
• No refunds or credit will be issued if the participant attended any number of sessions of the program.
• Power Play Rinks reserves the right to accept or deny any request for a refund or credit, especially if the program was sold out.
• All refunds are subject to a 10% charge for administrative costs.  This policy attempts to define the refund policy for the most typical refund scenarios.

 

Public/General Admission Event Refunds/Transfers

• Participation in Public/General Admission/drop-in events can be purchased and reserved ahead of time online via: com
• Pre-payment reservation sales are final and non-refundable.
• Public/General Admission event passes purchased are non-refundable, but the date of the event may be moved if the request is made 3 days before the event has occurred.
• If a reserved session is canceled by the facility, participants will be offered a refund or account credit.